My Total Tech Support

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My Total Tech Support

Frequently Ask Questions.

Discover answers to frequently asked questions about our comprehensive computer repair services. From hardware and software issues to data recovery and performance optimization, we provide expert solutions with quick turnaround times.

If you don’t find your specific question on our FAQ page, please don’t hesitate to reach out. Our dedicated team is here to help you with any inquiries.

Trust us to resolve your computer problems effectively and efficiently.

The repair time can vary depending on the complexity of the issue. We strive to diagnose and fix the problem as quickly as possible, and in many cases, repairs can be completed within 24 to 48 hours.

We specialize in a wide range of computer issues, including hardware failures, software glitches, virus removal, data recovery, networking problems, and performance optimization.

Yes, our team of skilled technicians is experienced in diagnosing and resolving both hardware and software problems. Whether it’s a faulty component or a software conflict, we can assist you.

We offer both on-site repairs and remote services. For minor issues, we can provide remote support. However, for more complex repairs or hardware replacements, it may be necessary to come to your house. In some cases we will take it back to our office.

Our service fees vary depending on the specific problem and the required repairs. We offer transparent pricing, and our technicians will provide you with an estimate after diagnosing the issue. We strive to provide competitive rates and value for our services.

Yes, our technicians are highly skilled and trained to handle a wide range of computer brands, models, and operating systems. They stay updated with the latest industry advancements and certifications to provide you with the best possible service.

Yes, we stand behind our work. We offer a warranty on the parts we replace and the repairs we perform. If the same issue reoccurs within the warranty period of 14 days, we will fix it at no additional cost.

We can provide you with expert advice on computer maintenance and performance optimization. We can suggest software updates, security measures, backup solutions, and general best practices to help you prevent future issues and keep your computer running smoothly.

Yes, we have specialized tools and techniques to recover data from failed hard drives and non-functional computers. Our data recovery services can help you retrieve important files and documents from various types of storage media.

Yes, for minor issues and software troubleshooting, we provide remote support. With your permission, our technicians can securely connect to your computer and assist you in resolving the problem remotely, saving you time and effort.

In most cases, yes. We can remote in and share your computer screen to help you.

Do not call the number it is a scam! Microsoft and Windows will not flash a number asking you to call them. You have Malware installed and need to have your computer cleaned up before you get more scamming messages that look real. NEVER let someone from a pop-up message remote into your computer claiming to fix the issue (even if you are watching, they transfer files behind the scene that you will never see), they are only adding more spyware and/or a trojan horse which can be activated and controlled by the scammer at any point for malicious activity.

You browser could be hijacked. Browser hijacking occurs when unwanted software alters the activity of the internet browser to spy on users, steal their information, or to display persistent advertising. Contact us to get your computer back to safety.

You dont. It saves automatically.

If you have expensive devices or devices that hold sensitive information, you should get a surge protector with over 2,000 joules. This includes things like gaming consoles, home theater equipment, and computers. 

Surge protectors can only absorb so many joules in their lifetime before they no longer protect. Think of it like a reverse battery.The more joules you buy, the longer it lasts or bigger surge it absorbs. Get one that has an indicator light to show when it is worn out. One big spike can kill it or hundreds of little spikes.